Mission
HOPE SENIOR HOME CARE has an important purpose – to support caregivers as they provide meaningful services for clients and their families allowing for everyone to live in comfort, independence, and dignity. HOPE SENIOR HOME CARE provides companionship, personal care, and specialized care: Alzheimer’s, dementia, diabetes, auto accident, bedridden, and hospice, to adults and seniors currently throughout the Michigan counties of Macomb, Oakland, and Wayne as well as the northern counties of Alcona and Iosco.
We support our caregivers and care for our clients; 24 hours a day, 7 days a week.
We are led by our Core Values of Empathy, Reliability, Optimism, and Integrity.
Vision
HOPE SENIOR HOME CARE places both the caregiver and the client at the center of all that we do. We believe by creating a culture that supports our caregivers the same way we expect our caregivers to support our clients we will create a better quality of life for caregivers, clients and their families. We desire to create a culture of attraction and accomplishment and thereby build a reputation as Michigan’s most trusted and supportive home health care family.
We will accomplish our Mission and achieve our Vision by following our Core Values and Beliefs
Core Values
- Empathy
- Definition: The quality of understanding and sharing the feelings of another.
- Key Results: Our Clients and their families feel their individual personal needs are understood and supported by our entire organization.
- Key Actions:
- We take time to understand.
- We are patient.
- We listen first. Talk second.
- Reliability
- Definition: The quality of performing consistently well.
- Key Results: Our Co-workers, our Clients and their families can count on us to support each other so lives are lived to the fullest with a sense of dignity and comfort.
- Key Actions:
- Clearly communicate and keep our commitments.
- At a minimum, deliver expected services, always.
- Do whatever it takes to never let our co-workers, our Clients and their families down.
- Optimism
- Definition: The quality of hopefulness and confidence about the future.
- Key Result: Create an environment of enduring hope in all that we do.
- Key Actions:
- Be appreciative. Give thanks.
- Be friendly. Let our smiles be seen.
- Be kind. Lead with our hearts.
- Be supportive. Develop friendships that last for life.
- Be confident. Know that the work we do matters.
- Integrity
- Definition: The quality of being honest and having strong moral principles.
- Key Result: Create an environment of openness and trust.
- Key Actions:
- Tell the truth. Always.
- Do not judge others. Explore our own actions.
- When we make a mistake, accept full responsibility, and do all that we can to correct it.
Beliefs
- We believe our caregivers are exceptional people.
- We believe our clients deserve exceptional care.
- We believe our clients families deserve exceptional support.
- We believe building lasting relationships makes life more enjoyable.
- We believe in providing community service where we live and work.
- We believe working together as one: office team, caregiver team, clients and their families is critical to our success.
