At HOPE Senior Home Care we strive to provide our clients with Professional, Dependable, Flexible, and Affordable services. Our Caregivers are selected for their genuine desire to help others. In addition, we start with a face-to-face meeting in the client’s home and encourage all family members to attend. We find that our no obligation home consultation makes a huge difference to ensure a good working relationship. We are looking to foster a loving, caring, stable and lasting relationship between you and the HOPE Senior Home Care staff.
Office Staff
Our office staff is professional, courteous, and always helpful. During our office hours of 9:00 am through 5:00 pm, Monday through Friday, you will be greeted by our receptionist who will direct your call to the appropriate person. If they are on their phone or away from their desk you can either leave a voicemail or have the receptionist take a message for them. Your call will be returned as quickly as possible.
Operations Department
This department oversees the daily operations of the office and all departments report directly to operations.
Intake Department
This department has the responsibility for taking the initial referral call, collecting all pertinent information and scheduling the no obligation home consultation.
Case Management
Our Registered Nurse is available to provide Case Management when necessary. They are available to manage and coordinate our client’s case, by assessing, planning and implementing a care plan based on the specific needs of each client. Each case is then monitored on an on-going basis by our Field Supervisors to ensure the effectiveness and appropriateness of services. This ensures that services are being delivered and that the client’s needs are being met.
Caregivers
Our Caregivers are selected for their genuine desire to help people. We focus on essential qualities such as patience, understanding, and dependability. Job responsibilities and individual client requests change daily and therefore, our caregivers must possess excellent communication skills. Our professional caregiver staff consists of trustworthy and courteous associates.
Each caregiver is carefully selected and must satisfy our rigorous employment criteria, which includes:
- Pre-Employment Testing
- A comprehensive interview process
- Previous employment verification
- Reference Checks
- Criminal Background Check
- Motor Vehicle Check
- Random Drug Testing
Each Caregiver receives the necessary training needed to complete the client’s requests. Upon completion of the Home Consultation, a caregiver is selected and trained to meet the specific needs of that client. Our ongoing client satisfaction program helps to ensure that each caregiver meets and exceeds the client’s expectations.
